Spearheaded enterprise collections strategy across consumer credit, federal student loan, automotive finance, and medical receivable portfolios, transforming portfolio intelligence into predictive performance models and recovery optimization roadmaps.

Directed a 100+ person collections operation with full P&L accountability, architecting KPI governance frameworks that improved operational accountability and executive performance visibility.

Built business analytics functions and executive dashboards, transforming operational data into actionable intelligence that informed C-suite decision-making and enterprise planning.

Directed enterprise governance for third-party collection agencies, implementing SLA frameworks, performance scorecards, and compliance audits that strengthened vendor accountability.

Audited collections operations for compliance and reporting accuracy, identifying regulatory risks and advising leadership on governance improvements supporting operational excellence.

Directs strategic management of a private real estate investment portfolio, applying enterprise-grade financial oversight, vendor management, and risk discipline to long-term asset growth.